Support
Running into a bug, have feedback, or just want to say hi?
Frequently asked
Does 10SF need an internet connection?
Not for recording, managing, or editing your videos—those happen entirely on your device. You only need a connection to buy or restore a 10SF Pro subscription.
Where are my videos saved?
Videos you record stay in 10SF’s on-device library, where you can view, manage, and edit them. When you export a video, a copy is saved to your iPhone’s photo library.
What can I do in the editor?
Open a video from your library to trim it, adjust its color grade, add text, change its speed, shape the audio, and prepare the final export.
What does 10SF Pro include?
10SF Pro unlocks the complete camera collection, removes the watermark from exports, and includes new cameras as they are released.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose 10SF. Cancelling stops the next renewal; you keep Pro until the paid period ends.
I paid, but Pro isn’t showing up. What should I do?
Open Membership in the app and tap Restore purchases. Make sure you’re signed in with the same Apple Account used for the purchase. If it still doesn’t appear, email us.
Can I get a refund?
Purchases go through Apple, so refunds do too. Visit reportaproblem.apple.com and sign in with your Apple Account.
How do I delete my data?
You can delete videos from your on-device library. Deleting 10SF removes the app and its local library, but copies you exported to Photos remain there until you delete them separately. Anonymous analytics and purchase records are handled as described in the Privacy Policy.